Frequently Asked Questions
Clear Answers About
Verihaus Services, Scope and
Field Evidence
Find detailed answers about supplier verification, factory verification, company verification, asset verification, damage documentation, pricing, reports, limitations, privacy and the request process.
General Questions
About Verihaus
Basic questions about what Verihaus is, who uses it and when local field evidence is useful.
Verihaus is a local field verification and evidence documentation service for business decisions. It helps companies confirm visible facts on the ground when documents, websites, emails, invoices or supplier statements are not enough.
Depending on the service, Verihaus can help document whether a company location exists, whether a supplier or factory appears active, whether an asset is visibly present, or whether damage can be documented before a claim, payment, approval or dispute decision.
Verihaus is mainly for B2B clients who need practical local evidence before making a decision. Typical users include procurement teams, finance teams, insurers, leasing companies, logistics teams, legal teams, compliance teams, project managers, importers, exporters, investors and business owners.
It is useful when the decision has financial, operational, legal or reputational risk and the client cannot easily visit the location personally.
You should consider Verihaus when you need local evidence before taking action. Common situations include:
- before paying a supplier or contractor;
- before onboarding a company or business partner;
- before financing, leasing or accepting collateral;
- before accepting goods, shipments or project deliverables;
- before making an insurance, claim or damage-related decision;
- before escalating a dispute to management, legal or insurance teams.
No. Verihaus is not positioned as a private investigation, surveillance or law-enforcement service. It provides practical local field evidence and documentation where legally, safely and practically possible.
Verihaus does not conduct unlawful surveillance, impersonation, trespass, harassment, hidden-camera investigations or intrusive personal investigations.
Yes, Verihaus is especially useful when the risk is high enough to justify local evidence. Examples include supplier prepayments, expensive machinery, yacht or aircraft damage, factory capability concerns, shipment disputes, insurance documentation or financing decisions.
However, Verihaus should normally be used as part of a wider decision process. For high-value or legally sensitive decisions, you may also need legal, technical, insurance, valuation or financial specialists.
Request Process
How requests work
What happens from the moment you submit an inquiry until you receive a report.
After you submit a request, Verihaus reviews the service type, location, urgency, business decision, evidence needs and practical feasibility. If needed, we may ask follow-up questions before confirming scope and pricing.
Field work does not start automatically. We first confirm what can realistically be checked, what cannot be guaranteed, the expected timing and the final price.
No. Submitting the inquiry form does not automatically create a payment obligation and does not automatically start field work.
Verihaus reviews the request first. The final price, scope and timing are confirmed before a field assignment begins. This is important because pricing depends on the country, city, access conditions, urgency, travel distance, number of sites and reporting depth.
The most useful request includes:
- service type, such as supplier, factory, company, asset or damage documentation;
- country, city and address or closest available location;
- what business decision depends on the verification;
- what exactly needs to be checked or documented;
- deadline or preferred visit window;
- reference documents, photos, invoices, screenshots or previous correspondence if available.
Yes, you can submit the request with the closest available location information. For example, you can provide the city, industrial area, warehouse name, marina, supplier address, Google Maps link, company registration address, shipment destination or any other location clue.
However, a precise address usually makes the quote faster and improves the chance of a useful field assignment.
Yes. The inquiry is the starting point. After reviewing feasibility, Verihaus may suggest a different service tier, additional evidence points, a simpler scope or a more realistic approach.
For example, if interior access is unlikely, the scope may focus on exterior evidence, address confirmation, visible activity and limitations. If the decision is high-value, a deeper report may be more appropriate.
Pricing & Payment
Prices, quotes and payment
How pricing works and when the final price is confirmed.
The final price is confirmed after Verihaus reviews your request and before any field assignment starts. This allows us to check country, city, travel distance, access conditions, urgency, number of sites and reporting depth.
No field work starts before you approve the final scope and quote.
Starting prices are useful for orientation, but real field work depends on practical factors. A visit in a central city may be simple, while a visit to a remote factory, port, marina, mountain site or high-security location can require more coordination and travel.
Pricing may also change if the request is urgent, requires multiple locations, requires extended documentation, involves high-value assets, or needs additional reporting depth.
Payment terms are confirmed in the quote or order confirmation. Verihaus may require payment in advance, especially for new clients, urgent assignments, remote locations or assignments involving external field agent costs.
For established business clients, different payment arrangements may be possible depending on the project and relationship.
Cancellation may be possible, but the refund depends on the stage of work. If field planning, agent assignment, travel arrangements or third-party costs have already started, reasonable costs may be deducted.
If the visit has already taken place or the report has been prepared, the service fee may be non-refundable.
Yes. If you need verification across multiple factories, suppliers, assets, warehouses, branches or countries, Verihaus can review the locations and propose a structured multi-site quote.
Multi-location assignments can be useful for supplier audits, portfolio checks, insurance documentation, dealer networks, asset fleets, warehouse networks or international procurement projects.
Reports & Evidence
What you receive
Questions about photos, videos, notes, reports, red flags and limitations.
The exact report content depends on the agreed service and scope, but a Verihaus report may include:
- location and assignment summary;
- photos and, where available, video evidence;
- visible observations from the field;
- comparison with supplied information;
- activity, access, signage or presence notes;
- damage documentation where relevant;
- red flags, open questions and limitations;
- a practical summary for business decision-making.
Photos are normally a core part of Verihaus reports, but they depend on safety, legality, access, visibility and local conditions. If photos are not possible in a specific area, the report may state the limitation.
For some assignments, exterior photos may be possible while interior or restricted-area photos are not.
Video may be included where available, legally permitted, safe and agreed in the scope. It is more common in higher-value assignments or Evidence Plus-style reporting.
Video is not always possible because of access restrictions, privacy, safety, local rules, site objections or technical conditions.
Verihaus reports can support internal review, insurance discussions, dispute handling or legal preparation, but they are not legal certificates, expert witness reports or formal forensic conclusions.
If you need a report for court, litigation, insurance coverage decisions or formal proceedings, you should consult a qualified lawyer, insurer, loss adjuster or relevant expert before relying on the report.
Reports are normally prepared for the client’s internal business decision-making. You may usually share them with relevant internal stakeholders, such as finance, procurement, management, legal, insurance or operations teams.
Public publication, resale, misleading extracts, alteration, or use outside the agreed purpose may require written permission and should be handled carefully.
Supplier Verification
Supplier verification questions
For clients checking suppliers, warehouses, contractors, exporters or project partners before payment or onboarding.
Supplier verification is a local field check designed to help confirm whether a supplier’s claimed location, business presence, warehouse, factory, office or operational site appears real and consistent with the information provided.
It is useful before paying deposits, accepting large orders, approving new vendors or relying on a supplier you have never visited.
Depending on scope and access, Verihaus may document:
- whether the stated address exists;
- visible signage, entrance or business presence;
- exterior and accessible-area photos;
- visible activity at or near the location;
- comparison with supplied address or documents;
- practical red flags and limitations.
No service can guarantee that a supplier is trustworthy. Verihaus can document visible evidence and practical red flags, but trustworthiness, solvency, compliance, ownership and future performance require broader due diligence.
A supplier may have a real address and still be risky. Verihaus helps reduce uncertainty, but it does not eliminate all risk.
Yes. This is one of the strongest use cases. If you are about to send a deposit, balance payment or prepayment, a local field check can provide practical evidence before money is released.
The report may help you identify whether the address looks real, whether there is visible activity, whether the location matches supplied information, and whether there are limitations or red flags.
Factory Verification
Factory verification questions
For companies needing local evidence about production sites, industrial facilities or claimed manufacturing locations.
Factory verification is a local field documentation service focused on whether a claimed factory or production site visibly exists, appears accessible, shows signs of activity and is consistent with supplied information.
It is not a technical audit or formal factory certification. It is practical local evidence to support supplier, procurement, investment or project decisions.
Interior access depends on permission, safety, local rules and site cooperation. Verihaus cannot force access or enter restricted areas without permission.
If interior access is not possible, the report can still document exterior evidence, visible activity, entrance, signage, access conditions, surrounding area and limitations.
No. Verihaus can document visible indicators, but it does not certify production capacity, machinery performance, quality systems, workforce size, compliance or technical capability unless a separate specialist audit is agreed.
A visible factory does not automatically prove that it can deliver your order, meet quality standards or produce at the claimed scale.
Verihaus may document visible activity indicators such as vehicles, people, deliveries, open gates, operating context, loading areas or other visible signs. However, these are observations, not a guarantee of full operational status.
The report can distinguish between visible activity, no visible activity, restricted visibility and inconclusive findings.
Company Verification
Company verification questions
For clients checking a company’s visible presence before onboarding, partnership, procurement or approval.
Company verification checks visible business presence at a stated address or location. It can help confirm whether the company appears to have a physical presence, office, branch, reception, signage or accessible location.
It is useful before onboarding partners, distributors, intermediaries, contractors, service providers or local representatives.
Not by default. Verihaus focuses on field evidence and visible presence. Legal registration checks may require official registry searches, legal due diligence or specialist compliance checks.
If you provide registry documents or company information, Verihaus may compare visible address evidence with the supplied information, but it does not certify legal status unless separately agreed.
In many cases, Verihaus can document visible indicators that may suggest a virtual office, shared office, mailbox service, coworking location or real operating premises. However, this depends on what is visible and accessible.
The report may state practical observations and limitations but will not make a legal conclusion unless supported by evidence.
Yes. It can support onboarding by adding local evidence to document checks, website reviews, registry checks, credit checks and internal approval processes.
For example, before onboarding a distributor or partner, Verihaus can help check whether the business presence appears consistent with the information provided.
Asset Verification
Asset verification questions
For clients checking machinery, equipment, vehicles, inventory, collateral, yachts or other valuable physical assets.
Asset verification documents whether a physical asset appears to be present at a stated location and whether visible details are consistent with the information supplied by the client.
It may be used before financing, leasing, accepting collateral, purchasing equipment, paying for goods, confirming inventory or reviewing asset-related risk.
Examples include machinery, industrial equipment, vehicles, trucks, construction equipment, inventory, pallets, containers, warehouse goods, marine assets, yachts, aircraft-related equipment and other high-value physical assets.
Feasibility depends on location, access, safety, visibility and whether the requested documentation is lawful and practical.
No. Verihaus can document visible asset presence and compare visible details with supplied information, but it does not certify legal ownership, title, liens, encumbrances or financial value.
Ownership and collateral rights should be checked through legal, registry, financial or specialist due diligence.
If safely, legally and physically accessible, a field agent may document visible serial numbers, labels, plates, VINs, equipment tags or other identifiers as part of the agreed scope.
If identifiers are inaccessible, covered, missing, unclear or not permitted to photograph, the report will state the limitation.
Damage Documentation
Damage documentation questions
For claims, disputes, handover, repairs, premium assets and visible damage evidence.
Damage documentation is a local field evidence service that records visible damage, surrounding context, location, condition notes and limitations before repairs, handover, claims, disputes or payment decisions.
It can be useful for vehicles, yachts, aircraft-related assets, machinery, cargo, property, inventory, equipment and high-value goods.
No. Verihaus documents visible damage and context. It does not determine legal responsibility, cause, fault, liability, insurance coverage or repair cost.
Cause and responsibility may require forensic, technical, legal or insurance specialists.
No. Damage documentation is not a repair estimate or valuation. Verihaus records visible condition and practical evidence so that qualified parties can review the situation.
Repair cost should be assessed by repair shops, technical specialists, surveyors, loss adjusters or relevant experts.
Damage evidence can become harder to prove when the scene changes. Repairs may begin, goods may be moved, vehicles may leave the yard, yachts may return to service, cargo may be repacked, or weather may change the condition.
Timely documentation helps create a practical evidence record before facts become unclear or disputed.
It can support the preparation or review of an insurance claim by providing structured visual evidence. However, Verihaus does not make insurance coverage decisions and does not replace a certified loss adjuster or insurer-appointed expert.
Coverage & Timing
Countries, cities and urgency
Questions about where Verihaus can operate and how fast field checks can happen.
Verihaus is designed for international coverage through local field agents and partners. Coverage depends on the specific country, city, safety, legality, travel distance, agent availability and scope.
Submit the country and city in your request, and Verihaus will review feasibility before confirming the final quote.
Often yes, but remote locations may require additional travel time, higher cost, longer lead time or limited evidence scope.
Remote factories, ports, mines, farms, storage yards, marinas, warehouses or construction sites may be feasible, but they require careful scope review.
Timing depends on location, urgency, agent availability, access conditions and reporting depth. Some assignments may be feasible within a few days, while complex or remote assignments may take longer.
For urgent requests, Verihaus will confirm whether faster execution is practical before you approve the quote.
Yes. You can request a preferred visit window, but exact timing depends on local availability, travel, access, site opening hours, safety and whether the assignment needs to be announced or unannounced.
Limitations
What Verihaus cannot do
Important boundaries that protect you and clarify what the service is not.
Verihaus is limited to practical field evidence and structured documentation. It cannot guarantee hidden facts, future behaviour, legal status, technical performance, financial health or insurance outcomes.
Reports are based on visible, accessible and documentable evidence at the time of the assignment.
No. Verihaus does not authorise trespass, forced entry or unlawful access. Interior or restricted-area documentation is only possible where access is lawful, safe and permitted.
No. Verihaus can identify visible inconsistencies, practical red flags and documentation gaps, but it cannot guarantee that fraud, deception or hidden risks will be detected.
Fraud risk should be assessed through multiple due diligence methods, including legal, financial, document, registry and operational checks where appropriate.
Yes. Verihaus may refuse requests that appear unsafe, unlawful, intrusive, misleading, impossible, outside service scope or inconsistent with our policies.
Examples include unlawful surveillance, harassment, privacy violations, trespass, impersonation, or requests involving prohibited activities.
Privacy & Confidentiality
Data, confidentiality and responsible use
Questions about how information, documents and reports are handled.
Verihaus treats client requests and non-public information as confidential. Information is used to assess, quote, perform and document the requested service.
Some information may need to be shared with local field agents, contractors or service providers where necessary to perform the assignment.
Useful documents may include supplier documents, invoices, company profiles, photos, screenshots, maps, correspondence, shipping details, asset lists, damage photos or previous inspection information.
You should avoid sending unnecessary sensitive personal data. Only upload what is relevant for the verification request.
It can, depending on the assignment. For example, names, signs, badges, vehicle numbers, business cards, documents or people may be visible in photos or reference materials.
Verihaus aims to limit unnecessary personal data where practical, but some identifying details may be relevant to the agreed evidence scope.
Potentially, but sensitive assignments require careful review. If the request involves private individuals, restricted locations, legal disputes, insurance claims, high-value assets or confidential information, Verihaus may ask additional questions or limit the scope.
We may refuse assignments that appear unsafe, unlawful, intrusive or inappropriate.
Still have a question about your verification case?
Send us the location, service type and business decision you need to support. We will review feasibility and confirm the practical scope before any field work starts.